Core Exchanges, Refunds, and Exchanges

Core Exchange Policy

The Core Exchange Policy expires after 30 days of receipt of package.

Please make sure that the parts are wrapped securely.   We will let you know that we received the package and if the parts are in good condition (no gouges, deep scratches in the metal, dented, etc) we will refund you the core charge within 24-48 hours.  If the part(s) is not in good condition (has gouges, deep scratches in the metal, unusable, dented, etc) and the buyer would like us to ship the part(s) back to them, the buyer is responsible for the shipping charges.

Return Shipping Labels

We’re now offering return shipping labels for your core returns!

When you purchase your parts, you can order a return shipping label for your cores. You’ll pay the same shipping rate for your return label that you paid when you purchased your parts.

HOW TO ORDER YOUR RETURN LABEL

  1. Place your parts order as usual.
  2. Contact D-Tech Coatings when you’re ready to return your cores and request a return shipping label.
  3. We’ll provide your prepaid return label at the same shipping rate you paid when you purchased your parts.
  4. Package your cores securely, attach the label, and drop the package off with the carrier.
  5. Send your cores back to D-Tech and let us take care of the rest.

No hassle. No guessing about return shipping. Just an easy way to get your cores back to us.

Return Policy

Our return policy expires in 15 days of receipt. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless it is our error.  Contact us for details.

All returns require a Return Authorization number before they can be returned to D-Tech Coatings.  Please contact us at info@dtechcoatings.com to receive a Return Authorization number. Returns without prior authorization will be refused. No RAs will be issued after 30 days from date of invoice.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A refund will not be given if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.  This includes damages related to return shipping.  Please make sure that the item(s) are packed securely.

If the part(s) are returned because a customer changes their mind or did not read the product description, a 20% restocking fee will be subtracted from the refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3 business days.

D-Tech Coatings is not responsible for stolen packages.   Once the package is delivered to the supplied address, it is the buyer's responsibility. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dtechcoatings.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@dtechcoatings.com and send your item to:

D-Tech Coatings

132 Hale View Circle

Canton, Georgia 30114

 

Shipping

To return your product, you should mail your product to:

D-Tech Coatings

132 Hale View Circle

Canton, Georgia 30114

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

D-Tech Coatings is not responsible for stolen packages.   Once the package is delivered to the supplied address, it is the buyer's responsibility.